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Fraud Protection

Identity Theft
Identity theft occurs when someone uses your personal information such as your name, Social Security number, credit card number or other identifying information, without your permission to commit fraud or other crimes. Educate yourself with valuable information from the sites listed below.

How FALCON Guards Against Credit and Debit Card Fraud
Your Grow Visa® Platinum Credit Card and Grow Visa Debit Card feature enhanced security safeguards to protect against fraud, and with Visa's Zero Liability Policy, you will not be held liable in cases of unauthorized use of your card. As an extra measure of security, card activity is monitored by Visa's FALCON fraud protection service, which is designed to recognize unusual card usage. When FALCON spots something out of the ordinary, a live agent will call you to verify the activity. If you can't be reached, the agent will leave the following number for you to call: 866.296.6903 for debit or credit cards.

NOTE: if an agent does call and leaves another number, don't call back! This could be a "phishing scam," an attempt to lure you into giving your confidential information for fraudulent use. Instead, report the incident to our Financial Card Services Department.

Helpful Links
At Grow Financial, we're not just consumer-focused, we're you-focused. Avoid scams, identity theft and unwanted calls. Educate yourself about the latest frauds and use our helpful links to prevent any breach of your financial security.

Consumer Information Security
Find information on Security, E-Commerce, Privacy, SPAM, Children's Online Privacy and Identity Theft.

Federal Bureau of Investigation: Fraud Schemes
The official website of the FBI to research fraud schemes.

Federal Trade Commission (FTC)
Find publications with advice on avoiding scams as well as tips on other consumer topics.

The National Do Not Call Registry
The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Most telemarketers should not call your number once it has been on the registry for 31 days. If they do, you can file a complaint at this Website. You can register your home or mobile phone for free!

Free Annual Credit Report
Protect your credit and request a free credit report, once every 12 months from Equifax, Experian and TransUnion.

U.S. Postal Inspection Service
Find valuable information on identity theft, scams, and links to other useful sites.

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