Grow Financial Federal Credit Union

COVID-19: We’re Hiring! learn more

March 24, 2020

COVID-19: Frequently Asked Questions

Are your stores open?

Yes, our stores are open with standard hours. We know having access to your money is essential, from everyday personal banking to the business solutions necessary for our local small businesses. We’re here for you. We will continue to do everything possible to serve you at our stores, in accordance with CDC and governmental guidelines.

What are my options to bank without going to a store location?

Prefer not to visit a store location? No problem! You can bank in the following ways:

  • Complete most transactions from any device online at or through the Grow Mobile Banking app.1
  • Try the drive-thru lane at many of our store locations to complete transactions without in-person contact. (You can use our store locator, then select “hours” for the store to determine if that store has a drive-thru lane.)
  • Visit one of the 70,000 surcharge-free ATMs in our network or one of our Interactive Teller Machines (ITMs).2
  • Call 800.839.6328 to reach our Member Contact Center (Monday–Friday 7am–7pm and
    Saturday–Sunday 9am–6pm).

What do I do if I need financial assistance?

We know this is a difficult time and have a number of special programs to assist you, including emergency loans and payment deferrals. We have established a direct line for anyone impacted by the virus who is in need of financial assistance. If you are experiencing any financial issues, please call 813.832.2227.

1Additional data charges may apply. Please see your wireless carrier for more information.
2There is no fee for transactions made at ATMs in the Grow Financial, CU24/CU HERE or CO-OP networks. Transactions from non-network ATMs will carry a $2.00 service charge, in addition to any fees charged by the operating institution.

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