Grow Financial Federal Credit Union

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March 16, 2020

We’re Here to Help

We were founded on the simple idea of people helping people. Today, that message feels more important than ever. At Grow, we have been working very hard behind the scenes to ensure our service to you is maintained during the COVID-19 pandemic.

We’re all a little uneasy, but ultimately, we believe in the power of our community to overcome. And though we will miss seeing you at community events, we know it is a necessary sacrifice to minimize the spread of the virus.

I’d like to take a moment today to reassure you of a few things.

  • We are here to help our members. If you are experiencing any financial issues, we are here for you. We have established a direct line for anyone impacted by the virus who is in need of financial assistance. Please call 813.832.2227.
  • Your money is safe. As a well-capitalized financial institution, we have significant reserves to weather this storm. In addition, your money is also insured by NCUA.
  • We’ve increased the cleaning of our shared community spaces, both in stores and in the back office, following current CDC prevention measures.
  • For those who don’t feel comfortable coming to a store, we can serve many of the same financial needs through online and mobile banking1telephone banking, and interactive video and surcharge-free ATM2 options.
  • Our team members matter. We are doing everything we can to ensure that our team members are considered in every business decision we make.

This is a trying time for everyone. Our communities are feeling the weight of this unseen virus. Rest assured, our purpose of serving people not profit will continue to guide us as we navigate these uncertain times together.

Thomas R. Feindt
Chief Executive Officer

1Additional data charges may apply. Please see your wireless carrier for more information.
2There is no fee for transactions made at ATMs in the Grow Financial, CU24/CU HERE or CO-OP networks. Transactions from non-network ATMs will carry a $2.00 service charge, in addition to any fees charged by the operating institution.


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