COVID-19

Latest Updates

February 4, 2021

How to Deposit Paper Checks, Including Treasury Checks, Via Grow Mobile Banking or an ATM/ITM

Need to deposit a paper check? Depositing a check is quick and easy with our app or one of our ATM/ITMs. With Grow Mobile Banking, Read Full Article

December 28, 2020

Don’t Let Scammers Steal Your Stimulus Money Or Personal Information

With the recent passage of a second COVID-19 relief bill, all qualifying adult taxpayers can expect to receive stimulus money, also referred to as economic Read Full Article

December 23, 2020

Set Up Notifications For Deposits, Including Stimulus Check Arrival

You may have heard that Congress reached an agreement for a new COVID-19 Relief bill, that includes direct stimulus payments to taxpayers. Since these payments Read Full Article

December 8, 2020

Wrap up 2020 with a Year-End Financial Check-up

As the year draws to a close, it’s a great time to complete a financial wellness check-up and get yourself ready for another year. Building Read Full Article

October 29, 2020

Five Investment Tasks to Tackle by Year-End

Market turbulence in 2020 may have wreaked havoc on your investment goals for the year. It probably also highlighted the importance of periodically reviewing your Read Full Article

September 10, 2020

COVID-19 and Your Credit Score: What You Need to Know

If you’re experiencing financial turbulence due to the ongoing pandemic, you may be concerned about your credit and how it might be affected. Every credit Read Full Article

Financial Assistance

We know this time is increasingly difficult for our members and our communities. That’s why we’re offering payment assistance on all loan products with the exception of interest-only HELOCs.*

Please use the form below to explain your unique situation and you’ll hear from us within five business days. If we have questions, a member of our Loan Resolution team will reach out to the phone number you provide to discuss how we can help you during this unprecedented time. If assistance is approved, you will receive an email via DocuSign to acknowledge your assistance.

Looking for mortgage assistance? Help is available through a portal within online and mobile banking. Navigate to your mortgage loan and select “View Transactions” to access the portal.

If you want to discuss other financial assistance options or simply prefer to speak to a team member more quickly, you can call us at our dedicated line for financial assistance: 813.832.2227. Our team is happy to talk with you and get you connected to the right resource for your needs.

* First Name

* Last Name

* Phone

* Email

Address

City

State

ZIP Code

* Type of Loan

Note: Mortgage assistance is available through a portal within online banking. Navigate to your mortgage loan and select “View Transactions” to access the portal.

* Have you received financial assistance on this loan before?

Yes

No

Note: If you have already received financial assistance due to the pandemic, you may still be eligible for additional help.

* Please provide a brief explanation of how the pandemic has affected you.

*Subject to eligibility.

Small Business Assistance

The Paycheck Protection Program (PPP) was created to deliver much-needed relief to small businesses affected by COVID-19. To date, we’ve issued PPP loans to over 2,000 businesses totaling more than $36 million.

Update: Funds for the PPP are gone, and the program is closed to new applications from most financial institutions. As a result, our loan application portal is now closed. We are continuing to serve members as they work through the loan forgiveness process.

For details and updates regarding loan availability, please visit sba.gov/ppp and home.treasury.gov.

If you have any questions for our team, send us an email at ppp@growfinancial.org.

Learn More

Investment Assistance

If you have questions about how changing market dynamics are affecting your portfolio, contact a Financial Advisor. We’ve contracted with CUSO Financial Services, L.P. to provide investment services, and you can schedule a complimentary consultation for help with all your financial planning needs.*

* First Name

* Last Name

* Phone

* Email

What are you most interested in regarding your financial plan? *

Ensuring that your retirement plan doesn’t fall short of your needs

Developing or re-assessing your personal retirement income plan

Reviewing your existing investment allocations and strategy

Saving for your children or grandchildren’s college education

Keeping your estate plan up-to-date and in line with your strategy

Getting the best value from life or long-term care insurance

OtherOther

What is your preferred Grow Financial store location? *

Comments

*Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. The Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members. For specific tax advice, please consult a qualified tax professional.

Impacted Services

Member Contact Center

Due to increased call volume, we are experiencing longer than normal wait times to speak to a Relationship Specialist. Please be patient with us as we try to serve you during this difficult time.

Stores

Our stores remain open with standard hours, but masks or face coverings are required in store lobbies. We know having access to your money is essential, from everyday personal banking to the business solutions necessary for our local small businesses. We will continue to do everything possible to serve you at our stores, in accordance with CDC and governmental guidelines.

Locate A Grow Location
All ATMs in this locator are surcharge free.¹

Frequently Asked Questions

Yes, our stores are open with standard hours. We know having access to your money is essential, from everyday personal banking to the business solutions necessary for our local small businesses. We’re here for you. We will continue to do everything possible to serve you at our stores, in accordance with CDC and governmental guidelines.

Yes, we care about the health of our communities and are taking this virus seriously. Keeping you safe is our top priority. In the interest of safety for all members and team members at our store locations, we’ve decided to require a mask or face covering inside our store lobbies, effective June 25, 2020, in accordance with guidelines from leading health professionals. Thank you for helping us keep each other safe as we all do our part.

Prefer not to visit a store location? No problem! You can bank in the following ways:

Complete most transactions from any device online at growfinancial.org or through the Grow Mobile Banking app.¹
Try the drive-thru lane at many of our store locations to complete transactions without in-person contact. (You can use our store locator, then select “hours” for the store to determine if that store has a drive-thru lane.)
Visit one of the 70,000 surcharge-free ATMs in our network or one of our Interactive Teller Machines (ITMs).²
Call 800.839.6328 to reach our Member Contact Center (Monday–Friday 7am–7pm and
Saturday–Sunday 9am–6pm).

We know this is a difficult time and have a number of special programs to assist you, including payment deferrals. We have established a direct line for anyone impacted by the virus who is in need of financial assistance. If you are experiencing any financial issues, please call 813.832.2227.

Mortgage assistance is available through a portal within online and mobile banking. Navigate to your mortgage loan and select “View Transactions” to access the portal.

A new COVID-19 relief bill includes a second round of direct stimulus payments. Adult taxpayers making up to $75,000 per year ($150,000 for couples) will receive $600 ($1200 for couples) direct payments, with an additional $600 per child. People earning between $75,000 and $99,000 will get smaller checks, and the benefit is phased out for anyone earning over $99,000. The IRS has begun distribution of the second round of stimulus checks, and some members may receive direct deposits as early as Monday, January 4. The IRS will reopen their Get My Payment online portal, which you can use to check the status of your stimulus payment. Visit irs.gov for details.

For anyone who received direct deposit from the IRS for their 2019 tax return or the previous round of stimulus check payments, you will receive the direct payments to that same account via direct deposit. If you used your Grow account and want to be notified quickly when your stimulus money arrives, set up notifications in online banking to be notified of new deposits. Anyone who receives paper checks for their tax refunds will receive paper stimulus checks in the mail.

There is no exact timeline provided by the IRS due to the large volume of payments being made. You can visit IRS Economic Impact Payments and use the “Get My Payment” tool to track your direct deposit, or enter your direct deposit information if you haven’t filed for 2018 or 2019.

¹Additional data charges may apply. Please see your wireless carrier for more information.
²There is no fee for transactions made at ATMs in the Grow Financial, CU24/CU HERE or CO-OP networks. Transactions from non-network ATMs will carry a $2.00 service charge, in addition to any fees charged by the operating institution.

Message From Our CEO

We were founded on the simple idea of people helping people. Today, that message feels more important than ever. At Grow, we have been working very hard behind the scenes to ensure our service to you is maintained during the COVID-19 pandemic.

We’re all a little uneasy, but ultimately, we believe in the power of our community to overcome. And though we will miss seeing you at community events, we know it is a necessary sacrifice to minimize the spread of the virus.

I’d like to take a moment today to reassure you of a few things.

We are here to help our members. If you are experiencing any financial issues, we are here for you. We have established a direct line for anyone impacted by the virus who is in need of financial assistance. Please call 813.832.2227.
Your money is safe. As a well-capitalized financial institution, we have significant reserves to weather this storm. In addition, your money is also insured by NCUA.
We’ve increased the cleaning of our shared community spaces, both in stores and in the back office, following current CDC prevention measures.
For those who don’t feel comfortable coming to a store, we can serve many of the same financial needs through online and mobile banking¹, telephone banking, and interactive video and surcharge-free ATM² options.
Our team members matter. We are doing everything we can to ensure that our team members are considered in every business decision we make.

This is a trying time for everyone. Our communities are feeling the weight of this unseen virus. Rest assured, our purpose of serving people not profit will continue to guide us as we navigate these uncertain times together.

Thomas R. Feindt
Chief Executive Officer