COVID-19

Latest Updates

May 29, 2020

Grow Financial Foundation Supports Communities in Challenging Times

We’re in an unprecedented time and that means going above and beyond in unprecedented ways. It’s no different for the Grow Financial Foundation. You may Read Full Article

May 13, 2020

Budgeting During a Crisis

The effects of COVID-19 have been widespread and continue to impact our communities, both emotionally and economically. If you’re in the incredibly difficult position of Read Full Article

May 13, 2020

Financial Assistance Available During COVID-19

We know this time is increasingly challenging for our members and our communities. That’s why we’re offering a variety of financial assistance options to help Read Full Article

April 27, 2020

Six Ways to Help Yourself Stay Calm in a Turbulent Market

Keeping your cool can be hard to do when the market goes on one of its periodic roller-coaster rides. It’s useful to have strategies in Read Full Article

April 21, 2020

Snap A Picture, Deposit Your Check Using Grow Mobile Banking

We know many members are expecting an IRS Economic Impact Payment, with most people receiving the funds through direct deposit. However, you will receive a Read Full Article

April 14, 2020

Five Ways to Support Local Businesses

The largest employer in the country? Small businesses. From the jobs they create to the irreplaceable services they provide, small businesses are essential to the Read Full Article

We're Here For You

Amid ongoing concerns about the coronavirus (COVID-19), we are closely monitoring the situation and making a proactive effort to keep our members and team members safe. If you have been affected by the COVID-19 pandemic and need assistance, please call us at 813.832.2227.

Financial Assistance

We know this time is increasingly difficult for our members and our communities. That’s why we’re offering payment assistance on all loan products with the exception of interest-only HELOCs.*

Please use the form below to explain your unique situation and you’ll hear from us within five business days. If we have questions, a member of our Loan Resolution team will reach out to the phone number you provide to discuss how we can help you during this unprecedented time. If assistance is approved, you will receive an email via DocuSign to acknowledge your assistance.

Looking for mortgage assistance? Help is available through a portal within online and mobile banking. Navigate to your mortgage loan and select “View Transactions” to access the portal.

If you want to discuss other financial assistance options or simply prefer to speak to a team member more quickly, you can call us at our dedicated line for financial assistance: 813.832.2227. Our team is happy to talk with you and get you connected to the right resource for your needs.

* First Name

* Last Name

* Phone

* Email

Address

City

State

ZIP Code

* Type of Loan

Note: Mortgage assistance is available through a portal within online banking. Navigate to your mortgage loan and select “View Transactions” to access the portal.

* Have you received financial assistance on this loan before?

Yes

No

Note: If you have already received financial assistance due to the pandemic, you may still be eligible for additional help.

* Please provide a brief explanation of how the pandemic has affected you.

*Subject to eligibility.

Small Business Assistance

Intended to deliver much needed relief to small businesses, the Paycheck Protection Program (PPP) provides loans to eligible businesses affected by COVID-19. To date, we have assisted over 1,000 businesses in securing PPP loans, and we’re keeping a close watch on SBA guidance as updates are released so we can share it with you.

Still considering taking advantage of this program? We encourage you to apply as soon as possible! The final day to apply, receive approval from the SBA, and be funded by Grow has been extended to August 8. We will continue to process and submit as many applications as we can in the order they are received.

If you have any questions for our team, send us an email at  ppp@growfinancial.org.

Learn More

Investment Assistance

If you have questions about how changing market dynamics are affecting your portfolio, contact a Financial Advisor. We’ve contracted with CUSO Financial Services, L.P. to provide investment services, and you can schedule a complimentary consultation for help with all your financial planning needs.*

* First Name

* Last Name

* Phone

* Email

What are you most interested in regarding your financial plan? *

Ensuring that your retirement plan doesn’t fall short of your needs

Developing or re-assessing your personal retirement income plan

Reviewing your existing investment allocations and strategy

Saving for your children or grandchildren’s college education

Keeping your estate plan up-to-date and in line with your strategy

Getting the best value from life or long-term care insurance

OtherOther

What is your preferred Grow Financial store location? *

Comments

*Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. The Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members. For specific tax advice, please consult a qualified tax professional.

Impacted Services

Member Contact Center

Due to increased call volume, we are experiencing longer than normal wait times to speak to a Relationship Specialist. Please be patient with us as we try to serve you during this difficult time.

Stores

Our stores remain open with standard hours, but masks or face coverings are required in store lobbies. We know having access to your money is essential, from everyday personal banking to the business solutions necessary for our local small businesses. We will continue to do everything possible to serve you at our stores, in accordance with CDC and governmental guidelines.

Locate A Grow Location
All ATMs in this locator are surcharge free.¹

Frequently Asked Questions

Yes, our stores are open with standard hours. We know having access to your money is essential, from everyday personal banking to the business solutions necessary for our local small businesses. We’re here for you. We will continue to do everything possible to serve you at our stores, in accordance with CDC and governmental guidelines.

Yes, we care about the health of our communities and are taking this virus seriously. Keeping you safe is our top priority. In the interest of safety for all members and team members at our store locations, we’ve decided to require a mask or face covering inside our store lobbies, effective June 25, 2020, in accordance with guidelines from leading health professionals. Thank you for helping us keep each other safe as we all do our part.

Prefer not to visit a store location? No problem! You can bank in the following ways:

Complete most transactions from any device online at growfinancial.org or through the Grow Mobile Banking app.¹
Try the drive-thru lane at many of our store locations to complete transactions without in-person contact. (You can use our store locator, then select “hours” for the store to determine if that store has a drive-thru lane.)
Visit one of the 70,000 surcharge-free ATMs in our network or one of our Interactive Teller Machines (ITMs).²
Call 800.839.6328 to reach our Member Contact Center (Monday–Friday 7am–7pm and
Saturday–Sunday 9am–6pm).

We know this is a difficult time and have a number of special programs to assist you, including emergency loans and payment deferrals. We have established a direct line for anyone impacted by the virus who is in need of financial assistance. If you are experiencing any financial issues, please call 813.832.2227.

Mortgage assistance is available through a portal within online and mobile banking. Navigate to your mortgage loan and select “View Transactions” to access the portal.

There is no exact timeline provided by the IRS due to the large volume of payments being made. Most taxpayers don’t need to take any action and could begin to receive payments through direct deposit or a mailed check as soon as mid-April. You can visit IRS Economic Impact Payments and use the “Get My Payment” tool to track your direct deposit, or enter your direct deposit information if you haven’t filed for 2018 or 2019.

¹Additional data charges may apply. Please see your wireless carrier for more information.
²There is no fee for transactions made at ATMs in the Grow Financial, CU24/CU HERE or CO-OP networks. Transactions from non-network ATMs will carry a $2.00 service charge, in addition to any fees charged by the operating institution.

Message From Our CEO

We were founded on the simple idea of people helping people. Today, that message feels more important than ever. At Grow, we have been working very hard behind the scenes to ensure our service to you is maintained during the COVID-19 pandemic.

We’re all a little uneasy, but ultimately, we believe in the power of our community to overcome. And though we will miss seeing you at community events, we know it is a necessary sacrifice to minimize the spread of the virus.

I’d like to take a moment today to reassure you of a few things.

We are here to help our members. If you are experiencing any financial issues, we are here for you. We have established a direct line for anyone impacted by the virus who is in need of financial assistance. Please call 813.832.2227.
Your money is safe. As a well-capitalized financial institution, we have significant reserves to weather this storm. In addition, your money is also insured by NCUA.
We’ve increased the cleaning of our shared community spaces, both in stores and in the back office, following current CDC prevention measures.
For those who don’t feel comfortable coming to a store, we can serve many of the same financial needs through online and mobile banking¹, telephone banking, and interactive video and surcharge-free ATM² options.
Our team members matter. We are doing everything we can to ensure that our team members are considered in every business decision we make.

This is a trying time for everyone. Our communities are feeling the weight of this unseen virus. Rest assured, our purpose of serving people not profit will continue to guide us as we navigate these uncertain times together.

Thomas R. Feindt
Chief Executive Officer

¹Additional data charges may apply. Please see your wireless carrier for more information.
²There is no fee for transactions made at ATMs in the Grow Financial, CU24/CU HERE or CO-OP networks. Transactions from non-network ATMs will carry a $2.00 service charge, in addition to any fees charged by the operating institution.

We're Here For You

Latest Updates

May 29, 2020

Grow Financial Foundation Supports Communities in Challenging Times

May 13, 2020

Budgeting During a Crisis

May 13, 2020

Financial Assistance Available During COVID-19

April 27, 2020

Six Ways to Help Yourself Stay Calm in a Turbulent Market

April 21, 2020

Snap A Picture, Deposit Your Check Using Grow Mobile Banking

April 14, 2020

Five Ways to Support Local Businesses

We're Here For You

Financial Assistance

Small Business Assistance

Investment Assistance

Impacted Services

Member Contact Center

Stores

Locate A Grow LocationAll ATMs in this locator are surcharge free.1

Frequently Asked Questions

Message From Our CEO

Locate A Grow Location
All ATMs in this locator are surcharge free.¹