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Build Credit With Confidence
Your credit score plays a role in many big moments, from buying a car to applying for a mortgage. Understanding how it works will help you make more confident decisions and keep more options open.
The good news is that credit scores aren’t permanent, so even if you don’t have a great credit score right now, you can improve it over time with good credit habits. Let’s get started!
What Makes Up Your Credit Score
How does the number actually add up? Multiple scoring models exist, and the most-used credit scoring models are FICO and VantageScore®, which both use a scale from 300 and 850 — the higher the number, the better. At Grow, we use the VantageScore® model, which considers four key factors.
Length of credit history and types of credit
Lenders like to see that you’ve responsibly handled credit over time, so the longer your accounts have been open in good standing, the better. A diverse mix of well-managed accounts shows how you manage debt, from unsecured loans (credit cards) to secured loans (auto loans and mortgages).
Credit utilization and available credit
It’s beneficial to your score to keep your credit utilization, the percentage of available credit you’re using, to around 30% or less. Paying down higher balances can improve this factor. Having unused credit — without maxing out your cards — works in your favor. It shows that you have access to credit but aren’t overly reliant on it.
Balances and debt
The total amount you owe across all credit accounts represents your total debt. Keeping debt levels manageable can positively affect your score because it shows you’re wise with credit and don’t go overboard.
Recent credit behavior
The number of new accounts or recent credit inquiries also matters. While this factor isn’t as influential as the others, opening too many accounts over a short time can ding your score. The good news? VantageScore® considers inquiries made within a 14-day period as a single inquiry, so feel free to shop around for rates and preapprovals when needed for loans.
How To Improve Your Credit Score
If your credit score isn’t what you want it to be, don’t worry. It isn’t set in stone, and you can improve it over time. Here’s how:
Pay bills on time
Being consistent with timely payments is the single most important way to improve your score. Automated bill paying services, such as Grow Online Bill Pay, can ensure that your payments are made on time, every time.
Reduce your debt
Got a maxed-out card? Un-max it. Make an effort to pay down or pay off unsecured debt, like credit cards and student loans. Carrying a small balance from month to month is fine, but you can avoid interest by paying off your credit card each month.
Keep older accounts open when you can
Closing long-standing accounts shortens your average account age and reduces your total available credit, so keeping a credit line available and using it only sparingly can benefit you. But we want to add a caveat to this advice. If you’re struggling with credit card spending, removing the temptation by closing the card can sometimes be the smarter move in the long run.
Apply for new credit carefully
Too many credit applications can decrease your score, so be strategic when applying for new credit.
Be patient and consistent
Your score won’t improve overnight, but it will improve. Just making payments on time for six months can increase your score a bit. Past mistakes, such as late payments, do eventually fade. Most negative marks fall off within five to seven years. In the meantime, do your best to live within your means, create a budget that’ll help you navigate debt and be diligent.
Explore Credit Education
How Do I Build Credit?
Learn how to boost your credit score and create a long-term plan that works for you in this 5-minute Coach session.
Good Credit Habits
Ready to improve your credit? Work on developing good credit habits that will have a positive effect on your finances.
Understanding Your Credit Report
Your credit report provides a detailed overview of your relationship with credit, so it’s important to review it regularly.
Get Your Free Credit Report
Keeping a close watch on your credit will arm you with information and help you catch fraud or errors quickly so you can dispute them. You’re legally entitled to a yearly free credit report from each of the three major credit bureaus, so take advantage! The official way to obtain your free reports is through AnnualCreditReport.com. We caution you against using other third-party websites to obtain your credit score, as they could be scams or could provide inaccurate information.
Lost or Stolen Card?
We’re here to help. If your card has been misplaced or stolen, we’ll act quickly to protect your account. You can report a missing card in the following ways:
Online and Mobile Banking
Log in and follow these three easy steps:
- From the menu, select Tools
- Select Card Manager
- Report your card as Lost or Stolen*
By phone or at a Grow store
Call 800.839.6328 to speak to a team member or let us know in person at any Grow store.Notice: Taking these steps will immediately cancel your card to prevent unauthorized transactions. If you find your card later after reporting it lost or stolen, it cannot be reactivated.
*The selected card will be canceled and removed from Manage Cards when it is reported as lost. Once your new card has been issued, it will be available in Manage Cards. The replacement card will have a new card number. Your replacement card will be sent to the mailing address on your account, and you should receive it within 7 to 10 business days.
How to Find Your Routing & Account Numbers
When you make a payment online, by phone or on a mobile device, you may be asked for our routing number and your checking account number. Credit unions and banks use these numbers to identify accounts and make sure money gets where it’s supposed to be. You’ll also need to provide your routing and checking account numbers for:
- Direct deposits
- Electronic checks
- Military allotments
- Wire transfers
Where to Find Your Routing & Checking Account Numbers
Your personal checks include both our routing number and your account number, as shown on the Grow check example below.

Where to Find Your Checking Account Number in Grow Online and Mobile Banking
If you don’t have a physical check on hand, you can also locate your Checking Account Number for External Transfers and Direct Deposit in Grow Online and Mobile Banking.*
Here’s how to find it:
- In the Grow Mobile Banking app, select your checking account, then tap Show Details in the top right corner. Locate the account number that says, “for External Transfers and Direct Deposit.”
- In Grow Online Banking, select your checking account, then click Account Details. Locate the account number that says, “for External Transfers and Direct Deposit.”
Don’t have a Grow check or Online Banking? No worries.
Visit any Grow store or call us and ask for a Direct Deposit Form. It lists both your routing number and checking account number.
Making a Loan Payment
When it comes to making payments, we try to make it as painless as possible to pay your loan every month. We have several different ways to pay, including convenient online options.
Pay Online
You have two ways to pay online by transferring funds from another bank or credit union.
- Grow Online Banking (Preferred payment method for any loan)
This is the simplest way to pay your loan. You can make one-time payments or set up automatic recurring payments in Grow Online Banking. Once you log in, select “Transfer/Payments” from the menu. If you’re not enrolled in Grow Online Banking yet, you can set up your account in just a few minutes.
Log In
- Debit Card or ACH (Available for auto, personal loans and HELOCs)
Note: ACH and debit card payments are not available for credit cards or most mortgages, except HELOCs.
We accept ACH payments with no additional fees, consumer Mastercard® and Visa® debit cards with a convenience fee of $4.95, or commercial Mastercard® and Visa® debit cards with a convenience fee of 2.95% of the payment amount. To get started with an online ACH or debit card payment, select Pay Now below.
Pay Now
Pay by Mail
You can also pay any Grow loan by check through the mail. Please remember to include your account number and Grow loan number on the check. (For credit card payments, please do not write your 16-digit credit card number on the check, which can cause a delay in processing the payment.)
Address for auto, credit card, personal loan and HELOC payments:
Grow Financial Federal Credit Union
P.O. Box 75466
Chicago, IL 60675-5466Address for personal first or second mortgages and home equity payments:
Grow Financial Federal Credit Union
P.O. Box 11733
Newark, NJ 07101-4733You Are About To Leave GrowFinancial.org
At certain places on this site, there are links to other websites. Grow Financial Federal Credit Union does not endorse, approve, represent, certify or control those external sites. The credit union does not guarantee the accuracy, completeness, efficacy, timeliness or accurate sequencing of the information contained on them. You will not be represented by Grow Financial Federal Credit Union if you enter into a transaction. Privacy and security policies may differ from those practiced by the credit union. Click CONTINUE if you wish to proceed.