Grow Financial Federal Credit Union

FAQs

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Have A Question?
We Have An Answer For You

Go ahead, ask us anything. Whether you’re interested in becoming a member or you’re already a member, here’s where you’ll find answers to some of the most popular questions we hear every day at Grow. So ask away. And if you don’t find what you need here, you can always call us at 800.839.6328.

There are many ways you can qualify to become a member with Grow! A few of the most common ways include being active or retired military, currently working for one of our Select Employee Groups or as MacDill Air Force Base Civilian Personnel, and if you have an immediate family member or live in the same house who qualifies for membership or is currently a member!

When it comes to making payments, we try to make it as painless as possible to pay your loan every month. We have several different ways to pay, including convenient online options.

Pay Online

You have two ways to pay online by transferring funds from another bank or credit union.

  1. Grow Online Banking (Preferred payment method for any loan)
    This is the simplest way to pay your loan. You can make one-time payments or set up automatic recurring payments in Grow Online Banking. Once you log in, select “Transfer/Payments” from the menu. If you’re not enrolled in Grow Online Banking yet, you can set up your account in just a few minutes.
    Log In
  1. Debit Card or ACH (Available for auto, personal loans and HELOCs)
    Note: ACH and debit card payments are not available for credit cards or most mortgages, except HELOCs.
    We accept ACH payments with no additional fees or Mastercard® and Visa® debit cards with a convenience fee of $4.95. To get started with an online ACH or debit card payment, select Pay Now below.
    Pay Now

Pay by Mail

You can also pay any Grow loan by check through the mail. Please remember to include your account number and Grow loan number on the check. (For credit card payments, please do not write your 16-digit credit card number on the check, which can cause a delay in processing the payment.)

Address for auto, credit card, personal loan and HELOC payments:

Grow Financial Federal Credit Union
P.O. Box 75466
Chicago, IL 60675-5466

Address for personal first or second mortgages and home equity payments:

Grow Financial Federal Credit Union
P.O. Box 11733
Newark, NJ 07101-4733

We give you a variety of convenient options for making deposits into your Grow account electronically, in person, or mail:

  • Electronically:
    • Our Grow mobile banking app services allow you to take a picture of the front and back of your check. Once logged into the app, select Deposit Check and follow the prompts to ensure speedy processing.
    • If you have a Grow Visa® debit card, you are able to deposit into any of our deposit taking ATMs. ATMs in your area can be found by typing in your zip code in the Locate  option on our website.
  • In Person:
    • To make a deposit in person, please visit one of our stores located in West Central Florida and South Carolina. To find the store nearest you, type in your zip code in the Locate option on our website.
  • Mail:
    • You may mail your check deposits to: Grow Financial Federal Credit Union, P.O. Box 75466, Chicago, IL 60675-5466. For your security, please do not mail cash.

Grow’s routing number is 263182914. On your checks, you can find your full account number in between the routing and check number. If you don’t have checks, visit your local Grow store location and pick up a Direct Deposit Letter.

We give you a variety of convenient options to apply of a loan or one of our Grow Visa® credit cards online, in person, or by phone.

  • Online:
    • Apply for a loan here or a Grow Visa credit card here or apply within Online Banking.
  • In Person:
    • Please visit one of our stores located in West Central Florida and South Carolina. To find the store nearest you, type in your zip code in the Locate option on our website.
  • Over the Phone:
    • Our Member Contact Center will be happy to assist you Monday through Friday 7 am to 7 pm at 800.839.6328.

Subject to credit approval.

To ensure seamless use of your credit and debit cards while you’re traveling, let us know about your travel plans using Card Manager in the Grow Mobile Banking app.* To get started, select Card Manager from the menu and navigate to Travel Notices, then follow on-screen instructions. Taking this step prior to your trip will help you avoid any potential disruptions in service while you’re transacting in different locations. Travel plans change? No worries. You can always edit or delete travel notices in the app. If you are not a smart phone user, please stop by a Grow store or call our Member Contact Center at 800.839.6328 to inform us of travel plans.

To report a fraudulent transaction, please visit one of our stores, or contact our Member Contact Center at 800.839.6328.

If you ever need to dispute a transaction, error or fraudulent charge on your credit or debit card, you can do so directly in Grow Online and Mobile Banking.* From the Tools section of the menu, simply select Card Disputes to submit a claim. You may also visit any of our stores or contact us at 800.839.6328 to request a dispute. Learn more about card disputes.

Once you realize your card is lost/stolen, please immediately call us at 800.839.6328. By immediately notifying us, we can close your card and ensure a new one is issued to you!

Important Information About Procedures for Opening a New Account

To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: when you open an account we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

*Additional data charges may apply. Please see your wireless carrier for more information.