Grow Financial Federal Credit Union

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FAQs

Have A Question?
We Have An Answer For You


Go ahead, ask us anything. Whether you’re interested in becoming a member or you’re already a member, here’s where you’ll find answers to some of the most popular questions we hear every day at Grow. So ask away. And if you don’t find what you need here, you can always call us at 800.839.6328.

There are many ways you can qualify to become a member with Grow! A few of the most common ways include being active or retired military, currently working for one of our Select Employee Groups or as MacDill Air Force Base Civilian Personnel, and if you have an immediate family member or live in the same house who qualifies for membership or is currently a member!

When it comes to making payments, we try to make it as painless as possible to pay your loan every month. We have several different ways to pay, including convenient online options.

Pay Online

You have two ways to pay online by transferring funds from another bank or credit union.

  1. Grow Online Banking (Preferred payment method for any loan)
    This is the simplest way to pay your loan. You can make one-time payments or set up automatic recurring payments in Grow Online Banking. Once you log in, select “Transfer/Payments” from the menu. If you’re not enrolled in Grow Online Banking yet, you can set up your account in just a few minutes.
    Log In
  1. Debit Card or ACH (Available for auto, personal loans and HELOCs)
    Note: ACH and debit card payments are not available for credit cards or most mortgages, except HELOCs.

    We accept ACH payments with no additional fees or Mastercard® and Visa® debit cards with a convenience fee of $4.95. To get started with an online ACH or debit card payment, select Pay Now below.
    Pay Now

Pay by Mail

You can also pay any Grow loan by check through the mail. Please remember to include your account number and Grow loan number on the check. (For credit card payments, please do not write your 16-digit credit card number on the check, which can cause a delay in processing the payment.)

Address for auto, credit card, personal loan and HELOC payments:

Grow Financial Federal Credit Union
P.O. Box 75466
Chicago, IL 60675-5466

Address for personal first or second mortgages and home equity payments:

Grow Financial Federal Credit Union
P.O. Box 11733
Newark, NJ 07101-4733

We give you a variety of convenient options for making deposits into your Grow account electronically, in person, or mail:

  • Electronically:
    • Our Grow mobile banking app services allow you to take a picture of the front and back of your check. Once logged into the app, select Deposit Check and follow the prompts to ensure speedy processing.
    • If you have a Grow Visa® debit card, you are able to deposit into any of our deposit taking ATMs. ATMs in your area can be found by typing in your zip code in the Locate  option on our website.
  • In Person:
    • To make a deposit in person, please visit one of our stores located in West Central Florida and South Carolina. To find the store nearest you, type in your zip code in the Locate option on our website.
  • Mail:
    • You may mail your check deposits to: Grow Financial Federal Credit Union, P.O. Box 10006, Irmo, SC, 29063-5006. For your security, please do not mail cash.

Grow’s routing number is 263182914. On your checks, you can find your full account number in between the routing and check number. If you don’t have checks, visit your local Grow store location and pick up a Direct Deposit Letter.

We give you a variety of convenient options to apply of a loan or one of our Grow Visa® credit cards online, in person, or by phone.

  • Online:
    • Apply for a loan here or a Grow Visa credit card here or apply within Online Banking.
  • In Person:
    • Please visit one of our stores located in West Central Florida and South Carolina. To find the store nearest you, type in your zip code in the Locate option on our website.
  • Over the Phone:
    • Our Member Contact Center will be happy to assist you Monday through Friday 7 am to 7 pm at 800.839.6328.

Subject to availability

Travel notifications are no longer needed with the new Grow CardManager App. When the Mobile Location Confirmation is turned on while traveling, Visa is aware when you are traveling to avoid disruptions in service. If you are not a smart phone user, please call our Member Contact Center at 800.839.6328 to inform us of travel plans.

When you’re making a purchase, be aware of all the merchant’s terms, guarantees and warranties, as well as language like “all sales are final,” as they may limit your ability to make returns or dispute a transaction. For additional helpful hints to consider before you make a purchase, please visit usa.gov/before-you-shop.

To report a fraudulent transaction, please visit one of our stores, or contact our Member Contact Center at 800.839.6328.

The easiest way to dispute a charge on your account is to submit the filled-out Dispute form and return it back to us. You may drop the form off at the any store location or email it to [email protected].

Once you realize your card is lost/stolen, please immediately call us at 800.839.6328. By immediately notifying us, we can close your card and ensure a new one is issued to you!

We are here to help! First, have you done business with this company before? If so, we ask that you please reach out to the merchant that charged your account and attempt to resolve with them. If they are unwilling or unable to help you, you may visit any of our stores or contact us at 800.839.6328 to request a dispute. If you have never done business with the merchant, we will help you with submitting a claim and provide you with information you need to know.

Important Information About Procedures for Opening a New Account

To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: when you open an account we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

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