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We're Working To Be Accessible For You
If you have difficulty using or accessing any section of the Grow Financial Federal Credit Union website, please contact our marketing department at [email protected] or call us at 813.832.2099, ext. 2662. We will work with you to provide the information or item you seek through a communication method that is accessible for you.
Website Accessibility Policy
Grow Financial is committed to meeting the banking and financial services needs of all our members. We aim to promote accessibility, diversity and inclusion. Our goal is to provide an accessible and barrier-free environment in our banking locations and we strive to make our technology accessible and continuously work on accessibility improvements to our website. These efforts are based on the recommendations of the Web Content Accessibility Guidelines 2.0 Level A and Level AA Success Criteria as published by the Web Accessibility Initiative of the World Wide Web Consortium.
Whether you are using assistive technologies or seek assistance with written or oral information for disability-related needs, our goal is to make your experience successful. We will read and explain appropriate materials to members who want help with products and services or conducting financial transactions.
We recommend using the most current versions of computer-based assistive technologies applications and browsers. There are easy-to-use controls for adjusting the size and colors of content on a webpage. There are no ideal content size or color combinations for all users. By using the controls provided in browsers, you can personalize the content presentation in your browser. You can also adjust text size, colors, and the size of content.
We do not provide assistive technology applications or browsers. Please visit the individual manufacturer’s site for information about how to obtain them. You also may have access to assistance from local and state agencies or non-profit groups in your area.
Screen Reader Applications – Our website is designed to be screen reader friendly. Screen reader users can usually navigate a website using the tab and arrow keys or keyboard shortcuts.
Skip Navigation – Screen reader users can use this option on our website to skip the header and sidebar menus and directly view the main content of any page for ease of use.
ALT Tags in Graphics – Our website graphics have ALT Tags describing the respective images when necessary. This allows persons with physical or technical limitations to collect the information provided by the image.
Color Contrast – The colors and sizes used for text that conveys information throughout the website provide sufficient contrast for most users.
Adjusting Text Size – Your internet browser allows you to change the accessibility setting to adjust the text size.
In accordance with the Americans with Disabilities Act (ADA) and applicable state and federal laws, we are always working to improve the accessibility of our products and services for members. Additionally, we have engaged an accessibility consultant to assess the website’s accessibility on a regular basis and to provide us with specific recommendations to continually increase the website’s accessibility in the future.
Grow Financial has adopted this policy to support our commitment to the accessibility of this website and to users with disabilities. Please be aware that our efforts are ongoing.
If you are a person with a disability and would like to send us feedback to collaborate and provide input for improving the accessibility of our website or our other technologies, you can contact us at:
If you use the email address, please do not include your account or personal information. We take the security of our website and member data very seriously.
How to Find Your Routing & Account Numbers
When you make a payment online, by phone or on a mobile device, you may be asked for our routing number and your checking account number. Credit unions and banks use these numbers to identify accounts and make sure money gets where it’s supposed to be. You’ll also need to provide your routing and checking account numbers for:
- Direct deposits
- Electronic checks
- Military allotments
- Wire transfers
Where to Find Your Routing & Checking Account Numbers
Your personal checks include both our routing number and your account number, as shown on the Grow check example below.
Don’t have a Grow check? No worries.
Visit any Grow store and ask for a Direct Deposit Form. It lists both your routing number and checking account number.
Making a Loan Payment
When it comes to making payments, we try to make it as painless as possible to pay your loan every month. We have several different ways to pay, including convenient online options.
You have two ways to pay online by transferring funds from another bank or credit union.
- Grow Online Banking (Preferred payment method for any loan)
This is the simplest way to pay your loan. You can make one-time payments or set up automatic recurring payments in Grow Online Banking. Once you log in, select “Transfer/Payments” from the menu. If you’re not enrolled in Grow Online Banking yet, you can set up your account in just a few minutes.
- Debit Card or ACH (Available for auto, personal loans and HELOCs)
Note: ACH and debit card payments are not available for credit cards or most mortgages, except HELOCs.
We accept ACH payments with no additional fees or Mastercard® and Visa® debit cards with a convenience fee of $4.95. To get started with an online ACH or debit card payment, select Pay Now below.
Pay by Mail
You can also pay any Grow loan by check through the mail. Please remember to include your account number and Grow loan number on the check. (For credit card payments, please do not write your 16-digit credit card number on the check, which can cause a delay in processing the payment.)
Address for auto, credit card, personal loan and HELOC payments:
Grow Financial Federal Credit Union
P.O. Box 75466
Chicago, IL 60675-5466
Address for personal first or second mortgages and home equity payments:
Grow Financial Federal Credit Union
P.O. Box 11733
Newark, NJ 07101-4733