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November 14, 2019
CEO Robert Fisher to Retire After 29 Years of Service
As we near the close of 2019, your credit union is also nearing the end of an era.
After more than 29 years of distinguished service, CEO Robert Fisher has announced his plans to retire in December. Bob, as he is known by his friends and colleagues, joined the senior management team in 1990 as CFO and was appointed President and CEO just two years later. At the time, the credit union had $243 million in assets, and operated four stores with 143 employees on behalf of 60,000 members.
During his tenure, Bob directed the steady expansion of a small, local credit union with a limited field of membership to one which today stands at $2.8 billion in assets and operates 25 stores in two states, with 570 employees and approximately 205,000 members.
From the start, his vision was to position the credit union at the leading edge of the industry with innovative products and services and a culture of member service excellence. In 2007, Bob directed the transition of MacDill Federal Credit Union to a new name and brand identity as Grow Financial, a change designed to more accurately reflect the credit union’s growing inclusive field of membership, drawn from the more than 1,100 local businesses enrolled in its Select Employer Group program. In 2014 the credit union made the leap to serve its out-of-state members by opening four stores in South Carolina serving Columbia and Charleston.
Grow has consistently ranked first as a Top Work Place by the Tampa Bay Times newspaper, and in 2019, was named to Fortune Magazine’s list of 100 Best Medium Sized Workplaces. In addition, Bob was named a Tampa Bay Times Top Business Leader for 2019.
“For 20 years, I have been privileged to witness Bob’s transformational leadership,” board chair Robert LaPlant reflected. “We’ve worked tirelessly to develop a culture and leadership team that positions the credit union to succeed in a rapidly changing environment while remaining true to our core value of putting people over profit. On behalf of the entire membership, we are grateful for Bob’s service.”
Upon retirement, Mr. Fisher plans to stay involved with the MUMA College of Business at the University of South Florida and continue pursuing his hobbies in photography, video production and editing, genealogy research, and competitive BBQ.
About the New CEO
Thomas Feindt has served as executive vice president of Grow Financial since 2011 under Fisher’s mentorship. He has carefully cultivated the credit union’s growth, including nine new stores in Tampa Bay and throughout South Carolina and nearly $550 million in both asset and loan portfolio growth in the last five years. He spearheaded the launch of multi-state auto lending operations and introduced new in-store and mobile technology to enhance the member experience. Feindt has been serving as president since January 2019.
“Thomas is well positioned to lead Grow Financial into the future with continued growth, having previously served in a leadership capacity at the nation’s largest credit union,” said Bob Fisher. “He is a member-focused leader who is energetic and highly motivational, and he cares deeply about culture.”
Prior to Grow Financial, Thomas was vice president, branch operations at Navy Federal Credit Union in Vienna, Virginia, and he served in various leadership positions at State Employees’ Credit Union in North Carolina.
“I appreciate the confidence Bob and our board has placed in me,” Feindt remarked. “I consider it a high honor to be entrusted with the future of the credit union. I have no doubt our extraordinary team members and dedicated leadership team will build upon the legacy that Bob leaves behind.”
How to Find Your Routing & Account Numbers
When you make a payment online, by phone or on a mobile device, you may be asked for our routing number and your checking account number. Credit unions and banks use these numbers to identify accounts and make sure money gets where it’s supposed to be. You’ll also need to provide your routing and checking account numbers for:
- Direct deposits
- Electronic checks
- Military allotments
- Wire transfers
Where to Find Your Routing & Checking Account Numbers
Your personal checks include both our routing number and your account number, as shown on the Grow check example below.
Don’t have a Grow check? No worries.
Visit any Grow store and ask for a Direct Deposit Form. It lists both your routing number and checking account number.
Making a Loan Payment
When it comes to making payments, we try to make it as painless as possible to pay your loan every month. We have several different ways to pay, including convenient online options.
You have two ways to pay online by transferring funds from another bank or credit union.
- Grow Online Banking (Preferred payment method for any loan)
This is the simplest way to pay your loan. You can make one-time payments or set up automatic recurring payments in Grow Online Banking. Once you log in, select “Transfer/Payments” from the menu. If you’re not enrolled in Grow Online Banking yet, you can set up your account in just a few minutes.
- Debit Card or ACH (Available for auto, personal loans and HELOCs)
Note: ACH and debit card payments are not available for credit cards or most mortgages, except HELOCs.
We accept ACH payments with no additional fees or Mastercard® and Visa® debit cards with a convenience fee of $4.95. To get started with an online ACH or debit card payment, select Pay Now below.
Pay by Mail
You can also pay any Grow loan by check through the mail. Please remember to include your account number and Grow loan number on the check. (For credit card payments, please do not write your 16-digit credit card number on the check, which can cause a delay in processing the payment.)
Address for auto, credit card, personal loan and HELOC payments:
Grow Financial Federal Credit Union
P.O. Box 75466
Chicago, IL 60675-5466
Address for personal first or second mortgages and home equity payments:
Grow Financial Federal Credit Union
P.O. Box 11733
Newark, NJ 07101-4733