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May 4, 2020
Mobile Banking
Mobile banking provides a convenient, safe way to access your funds when you’re unable to visit a branch.
What is Mobile Banking?
Mobile banking is using an app or website to access your accounts and perform transactions. It’s a service provided by a financial institution and is usually available around the clock.
Almost every bank and credit union has some kind of internet banking solution such as a website, app, or, most often, both. These solutions are shockingly robust. While the face-to-face experience at your bank or credit union is most likely unmatched, mobile banking can offer many of the same or similar services. Common services include viewing your account balances, making transfers, paying on loans, and depositing checks.
Mobile Deposits
One potential service available through mobile banking is the ability to deposit checks remotely; this is called a mobile deposit. Though cash deposits have to be made at the branch, you can often deposit checks into your account with your mobile device. Financial institutions use remote deposit capture to make this happen—just snap pictures of the front and back of a signed paper check through the app and, if approved, the money will be added to your account without you ever having to step out your front door. Remote deposit is convenient and easy, but follow the instructions in the app carefully and hang onto the check for a few weeks just in case there’s a problem with the deposit.
Transfers and Loan Payments
Through many mobile banking apps, you can quickly and securely transfer money between accounts. This means, for example, you can pull money from a savings account and put it into a checking account with just a few buttons. If you have a home, auto, or personal loan through the same bank or credit union as your checking or savings account, you can easily make payments remotely by transferring money from these accounts to the loan directly.
View Your Statement
Mobile banking often allows you to view statements right on your device. You can open a statement to quickly access your account number or balance your checkbook. Often, you can download the statement if you need to print it or use it to apply for a loan.
Safety and Security
Banks and credit unions work tirelessly to keep their internet banking options as safe and secure as possible. Many apps and websites will use two-factor authentication and others will use fingerprint or face scans to ensure that only you can access your accounts.
Another key aspect of cybersecurity in mobile banking comes from encrypting data. This means that a secure system makes it extremely difficult for a hacker to access the data transmitted through wifi or radio waves as well as any stored data.
Of course, you should also take steps to keep your account secure by using a unique password and only accessing mobile banking on secure networks. If you have any questions, talk to your bank or credit union for their recommendations on how to best protect yourself when using mobile banking options.
Mobile banking is a powerful tool that makes managing your finances easier and more convenient. If you don’t know what your financial institution offers, give them a call or check their website.
Disclaimer
While we hope you find this content useful, it is only intended to serve as a starting point. Your next step is to speak with a qualified, licensed professional who can provide advice tailored to your individual circumstances. Nothing in this article, nor in any associated resources, should be construed as financial or legal advice. Furthermore, while we have made good faith efforts to ensure that the information presented was correct as of the date the content was prepared, we are unable to guarantee that it remains accurate today.Neither Banzai nor its sponsoring partners make any warranties or representations as to the accuracy, applicability, completeness, or suitability for any particular purpose of the information contained herein. Banzai and its sponsoring partners expressly disclaim any liability arising from the use or misuse of these materials and, by visiting this site, you agree to release Banzai and its sponsoring partners from any such liability. Do not rely upon the information provided in this content when making decisions regarding financial or legal matters without first consulting with a qualified, licensed professional.
Posted In: General
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Lost or Stolen Card?
We’re here to help. If your card has been misplaced or stolen, we’ll act quickly to protect your account. You can report a missing card in the following ways:
Online and Mobile Banking
Log in and follow these three easy steps:
- From the menu, select Tools
- Select Card Manager
- Report your card as Lost or Stolen*
By phone or at a Grow store
Call 800.839.6328 to speak to a team member or let us know in person at any Grow store.Notice: Taking these steps will immediately cancel your card to prevent unauthorized transactions. If you find your card later after reporting it lost or stolen, it cannot be reactivated.
*The selected card will be canceled and removed from Manage Cards when it is reported as lost. Once your new card has been issued, it will be available in Manage Cards. The replacement card will have a new card number. Your replacement card will be sent to the mailing address on your account, and you should receive it within 7 to 10 business days.
How to Find Your Routing & Account Numbers
When you make a payment online, by phone or on a mobile device, you may be asked for our routing number and your checking account number. Credit unions and banks use these numbers to identify accounts and make sure money gets where it’s supposed to be. You’ll also need to provide your routing and checking account numbers for:
- Direct deposits
- Electronic checks
- Military allotments
- Wire transfers
Where to Find Your Routing & Checking Account Numbers
Your personal checks include both our routing number and your account number, as shown on the Grow check example below.

Where to Find Your Checking Account Number in Grow Online and Mobile Banking
If you don’t have a physical check on hand, you can also locate your Checking Account Number for Electronic Transactions in Grow Online and Mobile Banking.*
Here’s how to find it:
- In the Grow Mobile Banking app, select your checking account, then tap Show Details in the top right corner.
- In Grow Online Banking, select your checking account, then click Account Details.
Don’t have a Grow check or Online Banking? No worries.
Visit any Grow store or call us and ask for a Direct Deposit Form. It lists both your routing number and checking account number.
Making a Loan Payment
When it comes to making payments, we try to make it as painless as possible to pay your loan every month. We have several different ways to pay, including convenient online options.
Pay Online
You have two ways to pay online by transferring funds from another bank or credit union.
- Grow Online Banking (Preferred payment method for any loan)
This is the simplest way to pay your loan. You can make one-time payments or set up automatic recurring payments in Grow Online Banking. Once you log in, select “Transfer/Payments” from the menu. If you’re not enrolled in Grow Online Banking yet, you can set up your account in just a few minutes.
Log In
- Debit Card or ACH (Available for auto, personal loans and HELOCs)
Note: ACH and debit card payments are not available for credit cards or most mortgages, except HELOCs.
We accept ACH payments with no additional fees, consumer Mastercard® and Visa® debit cards with a convenience fee of $4.95, or commercial Mastercard® and Visa® debit cards with a convenience fee of 2.95% of the payment amount. To get started with an online ACH or debit card payment, select Pay Now below.
Pay Now
Pay by Mail
You can also pay any Grow loan by check through the mail. Please remember to include your account number and Grow loan number on the check. (For credit card payments, please do not write your 16-digit credit card number on the check, which can cause a delay in processing the payment.)
Address for auto, credit card, personal loan and HELOC payments:
Grow Financial Federal Credit Union
P.O. Box 75466
Chicago, IL 60675-5466Address for personal first or second mortgages and home equity payments:
Grow Financial Federal Credit Union
P.O. Box 11733
Newark, NJ 07101-4733You Are About To Leave GrowFinancial.org
At certain places on this site, there are links to other websites. Grow Financial Federal Credit Union does not endorse, approve, represent, certify or control those external sites. The credit union does not guarantee the accuracy, completeness, efficacy, timeliness or accurate sequencing of the information contained on them. You will not be represented by Grow Financial Federal Credit Union if you enter into a transaction. Privacy and security policies may differ from those practiced by the credit union. Click CONTINUE if you wish to proceed.