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We’re here to help. If your card has been misplaced or stolen, we’ll act quickly to protect your account. You can report a missing card in the following ways:
Online and Mobile Banking
Log in and follow these three easy steps:
By phone or at a Grow store
Call 800.839.6328 to speak to a team member or let us know in person at any Grow store.
Notice: Taking these steps will immediately cancel your card to prevent unauthorized transactions. If you find your card later after reporting it lost or stolen, it cannot be reactivated.
*The selected card will be canceled and removed from Manage Cards when it is reported as lost. Once your new card has been issued, it will be available in Manage Cards. The replacement card will have a new card number. Your replacement card will be sent to the mailing address on your account, and you should receive it within 7 to 10 business days.
When setting up direct deposit, making an electronic payment or transferring money between financial institutions, you’ll typically need two unique numbers:
For direct deposits, ACH payments, external account transfers, military allotments, tax refund direct deposit, wire transfers and other transactions outside of Grow, use the Account Number (For External Transfers and Direct Deposit).
When another company, employer or financial institution asks for your Account Number, this is the number they need. Be sure to include all the zeros at the beginning of your Account Number.
Locate your full account number in just a few steps using Grow Online or Mobile Banking.*
You will also find Grow’s routing number and your Account Number on a check. as shown on the Grow check example below.
When viewing your account details in Grow Online Banking or Mobile Banking, you’ll also see your Member Number (For Internal Transfers Only). This number is used within Grow and may include a suffix such as:
These suffixes help us identify different account types within your membership.
You can use your Member Number for:
Remember, don’t use your Member Number (For Internal Transfers Only) when setting up transactions with another financial institution, or the transactions may not go through.
If you don’t have checks or access to online banking, we’re happy to help. Contact us for assistance finding your account number.
When it comes to making payments, we try to make it as painless as possible to pay your loan every month. We have several different ways to pay, including convenient online options.
You have two ways to pay online by transferring funds from another bank or credit union.
You can also pay any Grow loan by check through the mail. Please remember to include your account number and Grow loan number on the check. (For credit card payments, please do not write your 16-digit credit card number on the check, which can cause a delay in processing the payment.)
Address for auto, credit card, personal loan and HELOC payments:
Grow Financial Federal Credit Union
P.O. Box 75466
Chicago, IL 60675-5466
Address for personal first or second mortgages and home equity payments:
Grow Financial Federal Credit Union
P.O. Box 11733
Newark, NJ 07101-4733
At certain places on this site, there are links to other websites. Grow Financial Federal Credit Union does not endorse, approve, represent, certify or control those external sites. The credit union does not guarantee the accuracy, completeness, efficacy, timeliness or accurate sequencing of the information contained on them. You will not be represented by Grow Financial Federal Credit Union if you enter into a transaction. Privacy and security policies may differ from those practiced by the credit union. Click CONTINUE if you wish to proceed.
