Grow Financial Federal Credit Union
September 24, 2023

Contactless Cards: Tap to Pay With Speed and Security

Have you heard the buzz? Contactless cards are here! We’ve updated our Grow Visa® debit and credit cards with the added feature of contactless payment — a fast, secure way to pay.

Contactless cards use radio frequency identification (RFID) technology, allowing you to tap your card to pay for your purchases, rather than swiping or inserting the card into a payment terminal. Wondering what makes contactless cards so popular?

  • Speed and convenience: With no need to insert a chip, payments can typically be completed in just a second or two.
  • Security: The RFID technology used in contactless cards generates a unique code for each transaction, so your card details are not stored or transmitted during the payment process.

If you still prefer to use the chip, or if a vendor doesn’t offer contactless payments yet, your Grow Visa card still works that way too.

How do I get a contactless card?

If you’re an active Grow Visa credit or debit cardholder, you should have received a replacement for your previous card during the summer of 2023. Activate your new Grow Visa card in just a few seconds by calling 800.286.1914.

Didn’t get a contactless card yet? Please let us know as soon as possible. Though we’ve done our very best to make sure everyone has received a new card automatically, sometimes an old mailing address may cause a problem in getting your card to you. Call our Member Contact Center at 800.839.6328, Monday through Friday, 7 am to 7 pm, and Saturday, 9 am to 1 pm, to request a new card or visit a Grow store. Find a store near you.

Select Grow stores offer instantly issued cards. Stop by for a same-day card at:

Florida: Pasco, New Tampa, Hyde Park, South Tampa, Carrollwood, Brandon, Saint Pete, Clearwater, Pinellas Park, Town ‘N Country, Lakewood Ranch, Spring Hill
South Carolina: Wescott, Lexington, Sandhill

Why are card numbers changing?

To maintain a secure and efficient payment ecosystem, Visa reformatted the way card numbers are issued, and in doing so, all Grow Visa cards needed to be updated. This gave us a perfect opportunity to introduce a much-requested feature: contactless payment.

Your card number, expiration date and CVV code have changed. Make sure to update your card information with any vendors or retailers where you’ve set up automatic payments, such as subscription services or recurring bills, to avoid an interruption in payments.

How do I use tap to pay?

Once you’ve activated your new card, you’ll be ready to start using tap to pay. Here’s how it works:
Look for the Contactless Symbol Contactless Symbol
You can identify when tap to pay is an option by looking for the Contactless Symbol at checkout. When you see the symbol, it means the retailer has enabled tap to pay.
Tap & go
When you’re ready to pay, simply bring your contactless card within an inch or two of the Contactless Symbol on the checkout terminal and hold it there for a couple of seconds until the point-of-sale system approves your transaction. That’s it!

What else do I need to know?

When scammers find out that financial institutions are issuing new cards, they often increase their scam attempts, particularly phishing scams designed to get your money and personal information. That’s why it’s important to be vigilant when reviewing any communication that appears to come from Grow Financial.

We won’t send you any text messages that ask you to click on a link to update your information before receiving a new contactless card, and we will never make unsolicited contact to ask you for verification codes. When in doubt, please reach out to us directly by calling 800.839.6328, Monday through Friday, 7 am to 7 pm ET, and Saturday, 9 am to 1 pm ET. Learn more about avoiding identity theft.

The Contactless Symbol and Contactless Indicator are trademarks owned by and used with permission of EMVCo, LLC.

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