Lost or Stolen Card?

We’re here to help. If your card has been misplaced or stolen, we’ll act quickly to protect your account. You can report a missing card in the following ways:

Online and Mobile Banking

Log in and follow these three easy steps:

1. From the menu, select Tools
2. Select Card Manager
3. Report your card as Lost or Stolen*

Log in

By phone or at a Grow store
Call 800.839.6328 to speak to a team member or let us know in person at any Grow store.

Notice: Taking these steps will immediately cancel your card to prevent unauthorized transactions. If you find your card later after reporting it lost or stolen, it cannot be reactivated.

^*The selected card will be canceled and removed from Manage Cards when it is reported as lost. Once your new card has been issued, it will be available in Manage Cards. The replacement card will have a new card number. Your replacement card will be sent to the mailing address on your account, and you should receive it within 7 to 10 business days.

How to Find Your Routing & Account Numbers

When you make a payment online, by phone or on a mobile device, you may be asked for our routing number and your checking account number. Credit unions and banks use these numbers to identify accounts and make sure money gets where it’s supposed to be. You’ll also need to provide your routing and checking account numbers for:

• Direct deposits
• Electronic checks
• Military allotments
• Wire transfers

Where to Find Your Routing & Checking Account Numbers

Your personal checks include both our routing number and your account number, as shown on the Grow check example below.

Where to Find Your Checking Account Number in Grow Online and Mobile Banking

If you don’t have a physical check on hand, you can also locate your Checking Account Number for Electronic Transactions in Grow Online and Mobile Banking.*

Here’s how to find it:

• In the Grow Mobile Banking app, select your checking account, then tap Show Details in the top right corner.
• In Grow Online Banking, select your checking account, then click Account Details.

Don’t have a Grow check or Online Banking? No worries.

Visit any Grow store or call us and ask for a Direct Deposit Form. It lists both your routing number and checking account number.

Making a Loan Payment

When it comes to making payments, we try to make it as painless as possible to pay your loan every month. We have several different ways to pay, including convenient online options.

Pay Online

You have two ways to pay online by transferring funds from another bank or credit union.

1. Grow Online Banking (Preferred payment method for any loan)
   This is the simplest way to pay your loan. You can make one-time payments or set up automatic recurring payments in Grow Online Banking. Once you log in, select “Transfer/Payments” from the menu. If you’re not enrolled in Grow Online Banking yet, you can set up your account in just a few minutes.
   Log In

2. Debit Card or ACH (Available for auto, personal loans and HELOCs)
   Note: ACH and debit card payments are not available for credit cards or most mortgages, except HELOCs.
   We accept ACH payments with no additional fees, consumer Mastercard^® and Visa^® debit cards with a convenience fee of $4.95, or commercial Mastercard^® and Visa^® debit cards with a convenience fee of 2.95% of the payment amount. To get started with an online ACH or debit card payment, select Pay Now below.
   Pay Now

Pay by Mail

You can also pay any Grow loan by check through the mail. Please remember to include your account number and Grow loan number on the check. (For credit card payments, please do not write your 16-digit credit card number on the check, which can cause a delay in processing the payment.)

Address for auto, credit card, personal loan and HELOC payments:

Grow Financial Federal Credit Union
P.O. Box 75466
Chicago, IL 60675-5466

Address for personal first or second mortgages and home equity payments:

Grow Financial Federal Credit Union
P.O. Box 11733
Newark, NJ 07101-4733