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May 18, 2026
Celebrating Financial Literacy Month at Grow
Financial literacy is one of the most important skills to have when it comes to making smart, informed decisions about money — and it’s one many Americans currently lack. According to the 2025 TIAA Institute-GFLEC Personal Finance Index (P-Fin Index), U.S. adults answered only 49% of basic financial literacy questions correctly.
That’s why at Grow, we’re passionate about providing financial education and resources to our local communities. Earlier this year, we launched the Grow Financial Literacy & Planning Clinic with the University of South Florida’s Muma College of Business — a program built to support students, teachers and community members with the foundational skills and tools they need to understand and improve their finances.
We haven’t stopped there. To celebrate Financial Literacy Month, we hosted ten free workshops in April alone, both in person and online. For several of these sessions, we collaborated with local organizations like The Caring for Living Individuals Project (C.A.L.I.), Hillsborough House of Hope and Metropolitan Ministries, helping them equip attendees with the foundations of financial health.
When choosing which organizations to work with, we focused on spaces that could benefit most from financial literacy education. For example, the C.A.L.I. Project is a nonprofit organization dedicated to providing housing, mental health services, mentorship and workforce development for young women aging out of foster care. We recognized the positive impact financial education could have on those transitioning out of the system and worked with The C.A.L.I. Project to craft sessions tailored to fit their needs.
We know financial literacy isn’t a skillset that can be learned and implemented overnight. It requires ongoing dedication and care. As we continue our efforts to empower people in their financial lives, we’re committed to learning, changing and growing with our community — because when even a single person flourishes, we all do. That’s what it means to serve people over profit.
Curious about other community initiatives we’re involved in? Check out our 2025 community recap.
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Lost or Stolen Card?
We’re here to help. If your card has been misplaced or stolen, we’ll act quickly to protect your account. You can report a missing card in the following ways:
Online and Mobile Banking
Log in and follow these three easy steps:
- From the menu, select Tools
- Select Card Manager
- Report your card as Lost or Stolen*
By phone or at a Grow store
Call 800.839.6328 to speak to a team member or let us know in person at any Grow store.Notice: Taking these steps will immediately cancel your card to prevent unauthorized transactions. If you find your card later after reporting it lost or stolen, it cannot be reactivated.
*The selected card will be canceled and removed from Manage Cards when it is reported as lost. Once your new card has been issued, it will be available in Manage Cards. The replacement card will have a new card number. Your replacement card will be sent to the mailing address on your account, and you should receive it within 7 to 10 business days.
How to Find Your Routing & Account Numbers
When you make a payment online, by phone or on a mobile device, you may be asked for our routing number and your checking account number. Credit unions and banks use these numbers to identify accounts and make sure money gets where it’s supposed to be. You’ll also need to provide your routing and checking account numbers for:
- Direct deposits
- Electronic checks
- Military allotments
- Wire transfers
Where to Find Your Routing & Checking Account Numbers
Your personal checks include both our routing number and your account number, as shown on the Grow check example below.

Where to Find Your Checking Account Number in Grow Online and Mobile Banking
If you don’t have a physical check on hand, you can also locate your Checking Account Number for External Transfers and Direct Deposit in Grow Online and Mobile Banking.*
Here’s how to find it:
- In the Grow Mobile Banking app, select your checking account, then tap Account Details above your transaction list. Locate the account number that says, “for External Transfers and Direct Deposit.”
- In Grow Online Banking, select your checking account, then click Account Details. Locate the account number that says, “for External Transfers and Direct Deposit.”
Don’t have a Grow check or Online Banking? No worries.
Visit any Grow store or call us and ask for a Direct Deposit Form. It lists both your routing number and checking account number.
Making a Loan Payment
When it comes to making payments, we try to make it as painless as possible to pay your loan every month. We have several different ways to pay, including convenient online options.
Pay Online
You have two ways to pay online by transferring funds from another bank or credit union.
- Grow Online Banking (Preferred payment method for any loan)
This is the simplest way to pay your loan. You can make one-time payments or set up automatic recurring payments in Grow Online Banking. Once you log in, select “Transfer/Payments” from the menu. If you’re not enrolled in Grow Online Banking yet, you can set up your account in just a few minutes.
Log In
- Debit Card or ACH (Available for auto, personal loans and HELOCs)
Note: ACH and debit card payments are not available for credit cards or most mortgages, except HELOCs.
We accept ACH payments with no additional fees, consumer Mastercard® and Visa® debit cards with a convenience fee of $4.95, or commercial Mastercard® and Visa® debit cards with a convenience fee of 2.95% of the payment amount. To get started with an online ACH or debit card payment, select Pay Now below.
Pay Now
Pay by Mail
You can also pay any Grow loan by check through the mail. Please remember to include your account number and Grow loan number on the check. (For credit card payments, please do not write your 16-digit credit card number on the check, which can cause a delay in processing the payment.)
Address for auto, credit card, personal loan and HELOC payments:
Grow Financial Federal Credit Union
P.O. Box 75466
Chicago, IL 60675-5466Address for personal first or second mortgages and home equity payments:
Grow Financial Federal Credit Union
P.O. Box 11733
Newark, NJ 07101-4733You Are About To Leave GrowFinancial.org
At certain places on this site, there are links to other websites. Grow Financial Federal Credit Union does not endorse, approve, represent, certify or control those external sites. The credit union does not guarantee the accuracy, completeness, efficacy, timeliness or accurate sequencing of the information contained on them. You will not be represented by Grow Financial Federal Credit Union if you enter into a transaction. Privacy and security policies may differ from those practiced by the credit union. Click CONTINUE if you wish to proceed.