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November 7, 2019
Preventing Identity Theft
In today’s uber-connected online world, the risk of identity theft is hard to avoid. But there are ways to minimize identity theft risks and stay ahead of scammers and thieves who want your personal information.
Know the Risks
According to the Pew Research Center, nearly 30% of Americans were impacted by at least one of three kinds of major identity theft within the previous 12 months of being surveyed. The most common was fraudulent charges on their credit or debit card (21%), while 8% had someone take over their social media or email without their permission, and 6% had someone try to open a credit card or get a loan in their name.
Unfortunately, when scammers assume your identity, you may be liable for their debts and charges, or out whatever cash was spent.
Use Credit Card Protections
Use credit cards to limit your cash liability. Most credit card companies have zero-liability fraud protection policies, and federal law limits cardholder liability to $50, no matter how much was charged.
To benefit from this fraud protection, you need to report changes within 30 days. Make it a habit to regularly review transactions on your statements and immediately report any unauthorized purchases or transactions. It can be a hassle to deal with these issues, even if you aren’t on the hook for charges. Better to minimize the risk with identity theft best practices.
- Be cautious about giving anyone, including friends and family, your key numbers and other financial information. Even if you can trust them with this info, they may be less careful with it than you.
- Choose unique PINs. Avoid using your Social Security number, birthdate, or variations that are easy to guess.
- Don’t keep your PIN written down in your wallet.
- Keep a list of your relevant account numbers in a secure place. Include details on how to cancel or suspend cards if you lose them or suspect fraudulent activity.
- Tear up or shred receipts and bills before you throw them away.
Look for Security Signs
Before you shop or otherwise engage with a website, check for important security safeguards. Reputable companies use an SSL certificate to verify the website’s identity and provide an encrypted connection.
Checking for an SSL certificate is simple—look for a lock symbol to the left of the company name and “https” in the URL.
Watch Your Links
Phishing links often imitate legitimate companies or websites as a way to procure your personal information. Before you click any link or attachment—even those from companies or people you know and trust—check for typos, misspellings, or other red flags. It’s possible they were hacked and the link will allow scammers to access your info or download a virus to your device.
Be wary of pushy calls-to-action or limited-time offers that require your personal information. Deals that seem too good to be true often are.
Telemarketing Traps
Offers of free trips, discounted magazine subscriptions, and the like are the most common form of telemarketing. Sometimes, these calls are legit. Other times…not so much.
Fraudulent phone calls were the second-highest contact method used in fraud reports, according to the Federal Trade Commission (FTC) Consumer Sentinel Network. (Text was no.1). This category accounted for $203 million in money lost, with a median loss of $1,500.
Telemarketing fraud impacts all ages, but it’s the top contact method for fraud reports for people ages 70-79 and 80 and older. The most common scams include business imposters, tech support scams, prizes, sweepstakes and lotteries, and government imposters.
If you receive an unsolicited phone call from a company you don’t know, ask them to send you information in the mail about their products or offer. Even if the call is from a company you’re familiar with or have done business with in the past, be careful about giving out personal information over the phone.
This includes your:
- Bank account information
- Credit card numbers
- Social Security number
Report suspicious calls to the FTC by filing a consumer complaint form or calling the hotline, 1-877-FTC-HELP.
You can also add your number to the Do Not Call List, but keep in mind there are still millions of violations of numbers on the list.
Resources for Victims
To learn more about fraud and its impacts on your financial security, visit Fraud.org, the National Consumer League’s Fraud Information Center website.
Contact your bank or credit card company if you think your account has been compromised. Then visit IdentityTheft.gov to report the theft and find out next steps.
Disclaimer
While we hope you find this content useful, it is only intended to serve as a starting point. Your next step is to speak with a qualified, licensed professional who can provide advice tailored to your individual circumstances. Nothing in this article, nor in any associated resources, should be construed as financial or legal advice. Furthermore, while we have made good faith efforts to ensure that the information presented was correct as of the date the content was prepared, we are unable to guarantee that it remains accurate today.Neither Banzai nor its sponsoring partners make any warranties or representations as to the accuracy, applicability, completeness, or suitability for any particular purpose of the information contained herein. Banzai and its sponsoring partners expressly disclaim any liability arising from the use or misuse of these materials and, by visiting this site, you agree to release Banzai and its sponsoring partners from any such liability. Do not rely upon the information provided in this content when making decisions regarding financial or legal matters without first consulting with a qualified, licensed professional.
Posted In: Security
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Lost or Stolen Card?
We’re here to help. If your card has been misplaced or stolen, we’ll act quickly to protect your account. You can report a missing card in the following ways:
Online and Mobile Banking
Log in and follow these three easy steps:
- From the menu, select Tools
- Select Card Manager
- Report your card as Lost or Stolen*
By phone or at a Grow store
Call 800.839.6328 to speak to a team member or let us know in person at any Grow store.Notice: Taking these steps will immediately cancel your card to prevent unauthorized transactions. If you find your card later after reporting it lost or stolen, it cannot be reactivated.
*The selected card will be canceled and removed from Manage Cards when it is reported as lost. Once your new card has been issued, it will be available in Manage Cards. The replacement card will have a new card number. Your replacement card will be sent to the mailing address on your account, and you should receive it within 7 to 10 business days.
How to Find Your Routing & Account Numbers
When you make a payment online, by phone or on a mobile device, you may be asked for our routing number and your checking account number. Credit unions and banks use these numbers to identify accounts and make sure money gets where it’s supposed to be. You’ll also need to provide your routing and checking account numbers for:
- Direct deposits
- Electronic checks
- Military allotments
- Wire transfers
Where to Find Your Routing & Checking Account Numbers
Your personal checks include both our routing number and your account number, as shown on the Grow check example below.

Where to Find Your Checking Account Number in Grow Online and Mobile Banking
If you don’t have a physical check on hand, you can also locate your Checking Account Number for Electronic Transactions in Grow Online and Mobile Banking.*
Here’s how to find it:
- In the Grow Mobile Banking app, select your checking account, then tap Show Details in the top right corner.
- In Grow Online Banking, select your checking account, then click Account Details.
Don’t have a Grow check or Online Banking? No worries.
Visit any Grow store or call us and ask for a Direct Deposit Form. It lists both your routing number and checking account number.
Making a Loan Payment
When it comes to making payments, we try to make it as painless as possible to pay your loan every month. We have several different ways to pay, including convenient online options.
Pay Online
You have two ways to pay online by transferring funds from another bank or credit union.
- Grow Online Banking (Preferred payment method for any loan)
This is the simplest way to pay your loan. You can make one-time payments or set up automatic recurring payments in Grow Online Banking. Once you log in, select “Transfer/Payments” from the menu. If you’re not enrolled in Grow Online Banking yet, you can set up your account in just a few minutes.
Log In
- Debit Card or ACH (Available for auto, personal loans and HELOCs)
Note: ACH and debit card payments are not available for credit cards or most mortgages, except HELOCs.
We accept ACH payments with no additional fees, consumer Mastercard® and Visa® debit cards with a convenience fee of $4.95, or commercial Mastercard® and Visa® debit cards with a convenience fee of 2.95% of the payment amount. To get started with an online ACH or debit card payment, select Pay Now below.
Pay Now
Pay by Mail
You can also pay any Grow loan by check through the mail. Please remember to include your account number and Grow loan number on the check. (For credit card payments, please do not write your 16-digit credit card number on the check, which can cause a delay in processing the payment.)
Address for auto, credit card, personal loan and HELOC payments:
Grow Financial Federal Credit Union
P.O. Box 75466
Chicago, IL 60675-5466Address for personal first or second mortgages and home equity payments:
Grow Financial Federal Credit Union
P.O. Box 11733
Newark, NJ 07101-4733You Are About To Leave GrowFinancial.org
At certain places on this site, there are links to other websites. Grow Financial Federal Credit Union does not endorse, approve, represent, certify or control those external sites. The credit union does not guarantee the accuracy, completeness, efficacy, timeliness or accurate sequencing of the information contained on them. You will not be represented by Grow Financial Federal Credit Union if you enter into a transaction. Privacy and security policies may differ from those practiced by the credit union. Click CONTINUE if you wish to proceed.