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August 13, 2021
Scams Targeting Seniors
Scammers target seniors more aggressively than any other group. Recognizing the most common scams helps prevent your money and personal information from getting stolen.
Red Flags
When you’re contacted by someone—even if it’s someone you think you can trust— it’s wise to check for some common red flags.
Illustration: Sergiy MaidukovPressure to act quickly.
Scammers know that if you do your research, you’ll see through the scam. To prevent this, they will often pressure you to respond quickly. They might do this by claiming they have a warrant for your arrest, threatening that you’ll lose access to your account, saying that a loved one is in trouble, or something similar.
Requesting money, particularly in unusual ways.
Scammers will often ask for wire transfers, gift cards, or cash to prevent you or your financial institution from tracing or cancelling the transaction.
Asking for sensitive information.
Scammers try to collect sensitive information like passwords or social security and account numbers. Legitimate companies will almost never ask for this data and, if they do, should give you a secure way to send it. Regardless, never give this information to anyone without careful research.
If you encounter a situation that seems odd but doesn’t raise one of these red flags, trust your gut! Hang up, don’t reply, do your research, and get an outside opinion from someone you trust. Remember that scammers are trying to manipulate you, so be wary of sending anyone money, even if the person asking is someone you know.
Common Scams
Scammers are constantly updating their tactics, but here are a few of the most common scams targeting seniors:
- Medicare Scams: A fraudster claims to represent Medicare and asks for the victim’s sensitive information. They then use it to bill Medicare for services never provided. In a similar scam, scammers will advertise or provide medical services that are fraudulent and then bill Medicare to cover it.
- Grandparent Scams: The victim receives a call, email, or message on social media from someone impersonating a loved one, usually a grandchild. The imposter then claims that they’re in some kind of trouble and asks for money.
- Debt Collector or IRS Scams: A scammer contacts the victim claiming to be a debt collector or representative of the IRS who needs to collect money owed by the victim or their loved one. In another version of the scam, a fraudster reaches out to the family members of someone who recently passed away and claims that they are now liable for their debts.
- Romantic Scams: A con-artist deceitfully forms a relationship online—often to the point that the victim considers them to be a romantic partner. The scammer will then ask for money in a lump sum or smaller amounts over a longer period of time. Usually they claim this money will be used to support them, cover an emergency expense, or pay for them to travel.
- Lottery or Prize Scams: The victim receives a notification that they won a prize, often a cash award or a luxurious vacation. The victim is then asked to pay the taxes or a processing fee in order to receive their award. This scam may even come with a check that will eventually bounce once the victim deposits it but, by then, the scammer is long gone.
- Tech Support or Antivirus Scams: Victims get a popup, call, or email from someone claiming that there’s a virus on their device. The scammer says they can fix it by accessing the device or installing antivirus software. Once that happens, the charlatan steals the user’s sensitive data.
- Investment Scams: Scammers offer investment opportunities that are far more risky than they let on. Thieves may also claim to be financial advisors and, once they have access to the victim’s account, steal their money rather than investing it.
To learn more about common scams, ways to avoid them, and what to do if you encounter one, visit FTC.gov.
Disclaimer
While we hope you find this content useful, it is only intended to serve as a starting point. Your next step is to speak with a qualified, licensed professional who can provide advice tailored to your individual circumstances. Nothing in this article, nor in any associated resources, should be construed as financial or legal advice. Furthermore, while we have made good faith efforts to ensure that the information presented was correct as of the date the content was prepared, we are unable to guarantee that it remains accurate today.Neither Banzai nor its sponsoring partners make any warranties or representations as to the accuracy, applicability, completeness, or suitability for any particular purpose of the information contained herein. Banzai and its sponsoring partners expressly disclaim any liability arising from the use or misuse of these materials and, by visiting this site, you agree to release Banzai and its sponsoring partners from any such liability. Do not rely upon the information provided in this content when making decisions regarding financial or legal matters without first consulting with a qualified, licensed professional.
Posted In: Security
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Lost or Stolen Card?
We’re here to help. If your card has been misplaced or stolen, we’ll act quickly to protect your account. You can report a missing card in the following ways:
Online and Mobile Banking
Log in and follow these three easy steps:
- From the menu, select Tools
- Select Card Manager
- Report your card as Lost or Stolen*
By phone or at a Grow store
Call 800.839.6328 to speak to a team member or let us know in person at any Grow store.Notice: Taking these steps will immediately cancel your card to prevent unauthorized transactions. If you find your card later after reporting it lost or stolen, it cannot be reactivated.
*The selected card will be canceled and removed from Manage Cards when it is reported as lost. Once your new card has been issued, it will be available in Manage Cards. The replacement card will have a new card number. Your replacement card will be sent to the mailing address on your account, and you should receive it within 7 to 10 business days.
How to Find Your Routing & Account Numbers
When you make a payment online, by phone or on a mobile device, you may be asked for our routing number and your checking account number. Credit unions and banks use these numbers to identify accounts and make sure money gets where it’s supposed to be. You’ll also need to provide your routing and checking account numbers for:
- Direct deposits
- Electronic checks
- Military allotments
- Wire transfers
Where to Find Your Routing & Checking Account Numbers
Your personal checks include both our routing number and your account number, as shown on the Grow check example below.

Where to Find Your Checking Account Number in Grow Online and Mobile Banking
If you don’t have a physical check on hand, you can also locate your Checking Account Number for Electronic Transactions in Grow Online and Mobile Banking.*
Here’s how to find it:
- In the Grow Mobile Banking app, select your checking account, then tap Show Details in the top right corner.
- In Grow Online Banking, select your checking account, then click Account Details.
Don’t have a Grow check or Online Banking? No worries.
Visit any Grow store or call us and ask for a Direct Deposit Form. It lists both your routing number and checking account number.
Making a Loan Payment
When it comes to making payments, we try to make it as painless as possible to pay your loan every month. We have several different ways to pay, including convenient online options.
Pay Online
You have two ways to pay online by transferring funds from another bank or credit union.
- Grow Online Banking (Preferred payment method for any loan)
This is the simplest way to pay your loan. You can make one-time payments or set up automatic recurring payments in Grow Online Banking. Once you log in, select “Transfer/Payments” from the menu. If you’re not enrolled in Grow Online Banking yet, you can set up your account in just a few minutes.
Log In
- Debit Card or ACH (Available for auto, personal loans and HELOCs)
Note: ACH and debit card payments are not available for credit cards or most mortgages, except HELOCs.
We accept ACH payments with no additional fees, consumer Mastercard® and Visa® debit cards with a convenience fee of $4.95, or commercial Mastercard® and Visa® debit cards with a convenience fee of 2.95% of the payment amount. To get started with an online ACH or debit card payment, select Pay Now below.
Pay Now
Pay by Mail
You can also pay any Grow loan by check through the mail. Please remember to include your account number and Grow loan number on the check. (For credit card payments, please do not write your 16-digit credit card number on the check, which can cause a delay in processing the payment.)
Address for auto, credit card, personal loan and HELOC payments:
Grow Financial Federal Credit Union
P.O. Box 75466
Chicago, IL 60675-5466Address for personal first or second mortgages and home equity payments:
Grow Financial Federal Credit Union
P.O. Box 11733
Newark, NJ 07101-4733You Are About To Leave GrowFinancial.org
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