Grow Financial Federal Credit Union

Grow Card Alerts

Grow Card Alerts is a 24/7 security monitoring service utilizing text and phone call communications to send immediate alerts about any suspicious activity detected on your Grow Visa® credit cards or Grow Visa debit cards (collectively, “cards”). All members are automatically enrolled in this service, there’s nothing you need to do.

How Grow Card Alerts Work

At the moment the system detects a transaction out of the ordinary with your typical card usage, we’ll place a temporary block on your card to prevent further transactions. The block will stay in place until you respond either by text message or phone call to the alert.

By Text Messaging:

  • You will receive an alert on your cell phone from 32874. The alert lists the last four digits of your card and the unusual activity.
  • To confirm the transaction was yours, simply reply YES.
  • If the transaction was not yours, reply NO and a representative will call to review the transaction and, if fraudulent, deactivate your card and file a fraud report.

By Phone Call:

  • If you don’t have a cell phone registered with us, you’ll receive voice alerts on other phone numbers listed with your account.
  • The system will leave a voice message and a callback number if you’re not available.
  • If you haven’t provided us with your current contact information, (phone number and email address), please call our Member Contact Center at 800.839.6328, so we may update our records.

And, Just a Reminder…

Grow Card Alerts will never ask for your PIN or account number, and we will never use Grow Card Alerts to advertise to you. This service is for your security only.

 

All members of Grow Financial are automatically opted in to the service. Members with a valid cell phone number on file will have the convenience of receiving and responding to fraud alerts electronically, in the form of an SMS/text from the phone number (short code number) 32874, at the time of the transaction. Members who do not have a cell phone registered with us will continue to receive voice alerts on other phone numbers in our records. If you do receive an alert, please respond to it quickly as it may disrupt future use of your card.
OPT-OUT: To opt-out of Grow Card Alerts, reply “STOP” to the short code. You can also opt out by calling the number on the back of your card (800.839.6328).
IMPORTANT: If a cell number or text contact (together, “contact”) is provided, or if you later provide such to the credit union via other communication including Online Banking or social media, you consent and agree that (i) you are the subscriber or customary user of the number provided and (ii) that the credit union or our third party servicers (including debt collectors) may use this contact to provide information to you about your accounts and services, to reply to any inquiry, or to provide other information via calling, texting or otherwise. This contact may be made by dialing the cell phone, by autodialer, text or robo text method. You also agree that you shall be solely responsible for any fees charged by your internet or cellular provider that you incurred through such contact. You understand that this consent is not required in order to obtain any loan or services from the credit union, and that you may revoke this consent. You may withdraw your consent to be contacted on your cell number or opt-out at any time by providing written notice to us at Grow Financial Federal Credit, Attn: Member Contact Center, P.O. Box 89909, Tampa, FL 33689-0415, or by contacting us at (813) 837-2451 or (800) 839-6328 during normal business hours. Alerts sent via SMS may not be delivered to you if your phone is not in the range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within coverage, factors beyond the control of Verizon and T-Mobile/MetroPCS may interfere with messages delivery for which the carrier is not responsible. T-Mobile/Metro PCS does not guarantee that alerts will be delivered.