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Protect Yourself From Identity Theft
Identity theft occurs when someone uses your personal information such as your name, Social Security number, credit card number or other identifying information, without your permission to commit fraud or other crimes. We can help you protect yourself.
Steps to Take to Avoid Identity Theft:
- Use strong passwords.
- Check your credit report frequently.
- Keep important documents secure.
- Be mindful of sharing too much information on social media.
Signs You May be a Victim of Identity Theft:
- You are receiving mail for loans or credit cards you did not apply for.
- You have unknown inquiries on your credit report.
- Your bank, credit card or other financial account show unauthorized transactions.
- The IRS has rejected your tax filing as “previously filed.”
- Your health plan rejects your legitimate medical claim because the records show you’ve reached your benefits limit.
Who to Contact If You’re a Victim of Identity Theft:
- Your financial institution, credit card companies, mortgage company, etc.
- Credit Reporting Bureaus—Equifax, Experian and TransUnion
Federal Trade Commission
Protect Your Business, Too
With the increase of data breaches, ransomware and other online threats, securing your company’s information has never been more important.
- Educate yourself and your employees on current scams and threats.
- Secure your IT Infrastructure with a firewall and anti-virus software.
- Back up your data.
- Have a password policy.
- Designate a specific computer for banking transactions.
- Use Dual Control setting for payments.
Report Phishing and Scams
- IRS Email Impersonation Scam—If you receive an email that fraudulently claims to be from the IRS you can forward it to firstname.lastname@example.org.
- If you receive a phishing email you can forward it to email@example.com.
- Visit OnGuardOnline to report emails you suspect have a malicious code or attachment that you have clicked to download.
Don’t Ignore Those Strange Calls and Emails
Have you ever gotten a phone call or email that felt a little weird? Maybe the caller was a little too familiar, and tried to pump you for information. Or maybe you got an email that looked right, but was worded strangely. Never ignore communications like that, because all too often it’s bad guys testing for weak spots. If you get a suspicious call or email, or you think your account may have been compromised, report it. Immediately.
Call the Grow Member Contact Center Monday through Saturday during regular business hours at 800-839-6328.
The IRS is Here to Help
If you’ve been the victim of tax fraud, you can call the IRS ID Protection Unit directly. Call the IRS at 800.908.4490.
Get the IRS After Them
Received an email that claims to be from the IRS? Something feel strange about it? Forward it directly to the Internal Revenue Service. Email the IRS.
Get These Guys After the Bad Guys
If you’ve received a phishing email, forward it to the Anti-Phishing Working Group. Email APWG.
Clicked a Suspicious Email? Here’s Help
You can go to OnGuardOnline to report emails you suspect may have included malicious code or an attachment that you downloaded. Visit OnGuardOnline.
How We Protect You
You trust us with your money, and it’s a trust we take seriously. At Grow, we use advanced security systems to safeguard the privacy of your confidential information. The measures we take to protect you against fraud include using Grow Card Alerts and Visa® Safeguard. We closely monitor Grow Visa® card accounts for any indication of fraudulent activity, and under the protection of Visa®’s Zero Fraud Liability policy, you won’t be held liable if any unauthorized charges are made with your card.
Should you have any questions, please call the Grow Member Contact Center at 800.839.6328 or visit your nearest Grow Financial store and a Relationship Specialist will be happy to assist you.
How to Find Your Routing & Account Numbers
When you make a payment online, by phone or on a mobile device, you may be asked for our routing number and your checking account number. Credit unions and banks use these numbers to identify accounts and make sure money gets where it’s supposed to be. You’ll also need to provide your routing and checking account numbers for:
- Direct deposits
- Electronic checks
- Military allotments
- Wire transfers
Where to Find Your Routing & Checking Account Numbers
Your personal checks include both our routing number and your account number, as shown on the Grow check example below.
Don’t have a Grow check? No worries.
Visit any Grow store and ask for a Direct Deposit Form. It lists both your routing number and checking account number.
Making a Loan Payment
Nobody likes paying bills. We get it. That’s why at Grow, we make it as painless as possible to pay your loan every month. You can even choose how to do it.
Pay From Another Credit Union or Bank
You have two ways to pay by transferring funds online from another institution.
- Debit Card or ACH
We accept both Mastercard® and Visa® debit cards and ACH. With debit cards you’ll also pay a convenience fee of $4.95. To make a loan payment other than your mortgage or Grow Visa® credit card, click the button below.
- Grow Online Banking
You can make one-time payments or set up automatic recurring payments in your Grow Online Banking account. Simply select “Transfer/Payments” from the menu. And if you’re not enrolled in Grow Online Banking, you can set up your account in just a few minutes.
Pay by Mail
You can also pay your loan by check through the mail. Please remember to include your account number and Grow loan number on the check.
Send auto, credit card and personal loan payments to:
Grow Financial Federal Credit Union
P.O. Box 10006
Irmo, SC 29063-5006
Send home loan and home equity payments to:
Grow Financial Federal Credit Union
P.O. Box 11733
Newark, NJ 07101-4733