Lost or Stolen Card?

We’re here to help. If your card has been misplaced or stolen, we’ll act quickly to protect your account. You can report a missing card in the following ways:

Online and Mobile Banking

Log in and follow these three easy steps:

1. From the menu, select Tools
2. Select Card Manager
3. Report your card as Lost or Stolen*

Log in

By phone or at a Grow store
Call 800.839.6328 to speak to a team member or let us know in person at any Grow store.

Notice: Taking these steps will immediately cancel your card to prevent unauthorized transactions. If you find your card later after reporting it lost or stolen, it cannot be reactivated.

^*The selected card will be canceled and removed from Manage Cards when it is reported as lost. Once your new card has been issued, it will be available in Manage Cards. The replacement card will have a new card number. Your replacement card will be sent to the mailing address on your account, and you should receive it within 7 to 10 business days.

How to Find Your Routing & Account Numbers

When setting up direct deposit, making an electronic payment or transferring money between financial institutions, you’ll typically need two unique numbers:

• Grow’s routing number: 263182914
• Your account number for external transfers and direct deposit

For direct deposits, ACH payments, external account transfers, military allotments, tax refund direct deposit, wire transfers and other transactions outside of Grow, use the Account Number (For External Transfers and Direct Deposit).

When another company, employer or financial institution asks for your Account Number, this is the number they need. Be sure to include all the zeros at the beginning of your Account Number.

Where to find your Account Number

Locate your full account number in just a few seconds using Grow Online or Mobile Banking.*

1. Log in and select the correct account from your dashboard overview.
2. Select Account Details above your transaction activity list.
3. Locate the number labeled Account Number (For External Transfers and Direct Deposit).

You will also find Grow’s routing number and your Account Number on a check. as shown on the Grow check example below.

Understanding the difference between your Member Number and Account Number

When viewing your account details in Grow Online Banking or Mobile Banking, you’ll also see your Member Number (For Internal Transfers Only). This number is used within Grow and may include a suffix such as:

• -0001 for a Basic Savings account
• -0015 for a Checking account

These suffixes help us identify different account types within your membership.

You can use your Member Number for:

• Setting up internal transfers to another Grow member
• Resetting your online banking username or password

Remember, don’t use your Member Number (For Internal Transfers Only) when setting up transactions with another financial institution, or the transactions may not go through.

Need help?

If you don’t have checks or access to online banking, we’re happy to help. Contact us for assistance finding your account number.

Making a Loan Payment

When it comes to making payments, we try to make it as painless as possible to pay your loan every month. We have several different ways to pay, including convenient online options.

Pay Online

You have two ways to pay online by transferring funds from another bank or credit union.

1. Grow Online Banking (Preferred payment method for any loan)
   This is the simplest way to pay your loan. You can make one-time payments or set up automatic recurring payments in Grow Online Banking. Once you log in, select “Transfer/Payments” from the menu. If you’re not enrolled in Grow Online Banking yet, you can set up your account in just a few minutes.
   Log In

2. Debit Card or ACH (Available for auto, personal loans and HELOCs)
   Note: ACH and debit card payments are not available for credit cards or most mortgages, except HELOCs.
   We accept ACH payments with no additional fees, consumer Mastercard^® and Visa^® debit cards with a convenience fee of $4.95, or commercial Mastercard^® and Visa^® debit cards with a convenience fee of 2.95% of the payment amount. To get started with an online ACH or debit card payment, select Pay Now below.
   Pay Now

Pay by Mail

You can also pay any Grow loan by check through the mail. Please remember to include your account number and Grow loan number on the check. (For credit card payments, please do not write your 16-digit credit card number on the check, which can cause a delay in processing the payment.)

Address for auto, credit card, personal loan and HELOC payments:

Grow Financial Federal Credit Union
P.O. Box 75466
Chicago, IL 60675-5466

Address for personal first or second mortgages and home equity payments:

Grow Financial Federal Credit Union
P.O. Box 11733
Newark, NJ 07101-4733